Shipping Policy

Last updated: [24/07/2026]

Thank you for shopping with Fremlaz. This Shipping Policy explains how and when your order is processed and delivered. Questions? Contact us at [shopfremlaz@gmail.com].

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after your order is placed. You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or holidays are processed the next business day.

Delivery Times

After dispatch, estimated delivery is 7–12 business days, depending on your location. In total, please allow roughly 8–14 business days from the time you order to delivery. Delivery times are estimates, not guarantees, as they can be affected by the carrier, customs, and other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase. 

Where We Ship

We ship to [the United States and internationally]. If we're unable to ship to your location, you'll be notified at checkout. Order Tracking

Once your order ships, we'll email you a tracking number, and you can follow your package any time on our Track Your Order page. Please allow a few days for tracking to begin updating after dispatch.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the price paid at checkout. If you're unsure, please check with your local customs office.

Multiple Shipments

If you order more than one item, they may occasionally ship separately and arrive on different days — at no extra cost to you.

Delays

Occasionally delivery may take longer than estimated due to customs, peak seasons, weather, or carrier delays. We appreciate your patience — if your order is significantly delayed, contact us and we'll help track it down.

Wrong or Incomplete Addresses

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If a package is returned as undeliverable, we'll contact you to arrange re-shipment (additional shipping costs may apply).

Lost or Missing Packages

If tracking shows delivered but you haven't received your order, or your package appears lost in transit, contact us at [shopfremlaz@gmail.com] within [30] days and we'll do our best to resolve it.

Changes & Cancellations

Need to change or cancel an order? Contact us within [12 hours] of ordering. Once an order has been processed or dispatched, we're unable to make changes.

Contact Us

Questions about your shipment? Email us at [shopfremlaz@gmail.com] and we'll reply within [24 hours].