Refund & Return Policy

Last updated: [24/07/2026]

At Fremlaz, we want you to love your purchase. If you're not completely satisfied, we're here to help. This policy explains how returns, exchanges, and refunds work. Questions? Email us at [shopfremlaz@gmail.com].

Our 60-Day Satisfaction Guarantee

You have 60 days from the date you receive your order to request a return or refund. If your Fremlaz sleeves aren't right for you, contact us within that window and we'll make it right.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, contact us at [shopfremlaz@gmail.com] within [14] days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no need to send anything back.

Change-of-Mind Returns

If you simply changed your mind, you can return your item within 60 days of delivery. To be eligible, items must be unused, unworn, and in their original condition and packaging. For hygiene reasons, we cannot accept worn or washed items for a change-of-mind return. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

How to Start a Return

Email us at [shopfremlaz@gmail.com] with your order number and the reason for your return (and a photo if the item is damaged or defective). We'll review your request and send clear instructions. Please don't send anything back before contacting us — returns sent without prior approval may not be processed.

Refunds

Once your request is approved (and, where applicable, your returned item is received and inspected), we'll refund your original payment method within [5–10] business days. Depending on your bank or card provider, it may take a few extra days for the funds to appear.

Exchanges

Need a different size? Contact us at [shopfremlaz@gmail.com] and we'll help you exchange your item, subject to availability.

Non-Returnable Items

Certain items can't be returned, including final-sale or clearance items and gift cards. Worn or washed items aren't eligible for a change-of-mind return, for hygiene reasons.

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, please check your bank account and contact your card provider first — processing takes time. If you've done that and still haven't received it, contact us at [shopfremlaz@gmail.com].

Order Cancellations

To cancel an order, contact us within [12 hours] of placing it. Once an order has been processed or dispatched it can no longer be cancelled, but you can return it under this policy once it arrives.

Your Statutory Rights

Nothing in this policy affects any rights you may have under applicable consumer-protection law (for example, the statutory right of withdrawal for customers in the EU/UK).

Contact Us

Fremlaz — Consulbuild di Vecchiato Edoardo
Email: [shopfremlaz@gmail.com]
We reply within [24 hours].